🔒 Data & Privacy
Last Updated: January 2025

Privacy Policy –
tk999.com Bangladesh

At tk999.com, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse.

Your Data, Your Rights

This Privacy Policy applies to all users of the tk999.com website, mobile site, and Android app. By registering an account or using the tk999.com platform in any way, you confirm that you have read and understood this policy. If you have questions at any point, our support team is available 24/7.

01 Introduction

tk999.com is committed to protecting the privacy of every player who uses our platform. We understand that when you share your personal information with us, you're placing trust in tk999.com — and we take that seriously. This Privacy Policy sets out in clear terms how we handle your data, from the moment you register an account to the day you close it.

tk999.com operates as an online gaming platform serving players in Bangladesh. We collect personal data only where it is necessary to operate the platform, process your transactions, verify your identity, and comply with our legal and licensing obligations. We do not collect data for the sake of it, and we do not sell your personal information to third parties for marketing purposes.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and tk999.com. If you do not agree with this Privacy Policy, you should not register an account or use the tk999.com platform.

02 Data We Collect

tk999.com collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site and app, and from third parties where necessary for verification or payment processing.

Data Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Email address, mobile number Registration form, account settings
Financial Data bKash/Nagad/Rocket account number, transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser, operating system Automatically via platform access
Usage Data Games played, bets placed, session duration, login times Automatically via platform activity
Communications Data Support chat transcripts, email correspondence Customer support interactions

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by our responsible gaming obligations (for example, if you request self-exclusion and provide context about your situation).

03 How We Use Your Data

tk999.com uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We never use your data in ways that are inconsistent with the purposes described in this policy.

  • Account management: To create, maintain, and secure your tk999.com account, including verifying your identity and age.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket in BDT.
  • Platform operation: To deliver the games, sports betting, and other features available at tk999.com.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the platform.
  • Legal compliance: To meet our obligations under our gaming licence and applicable laws.
  • Customer support: To respond to your queries, complaints, and requests via live chat and email.
  • Responsible gaming: To monitor gaming patterns and intervene where necessary to protect vulnerable players.
  • Marketing communications: To send you promotional offers and updates about tk999.com — only where you have opted in to receive them.

Marketing Opt-Out

If you no longer wish to receive promotional emails or SMS messages from tk999.com, you can opt out at any time via your account settings or by contacting our support team. Opting out of marketing will not affect your ability to use the platform or receive important account-related communications.

04 Data Sharing

tk999.com does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only where it is strictly necessary to operate the platform or comply with legal obligations.

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
  • Identity verification providers: KYC and age verification services receive identity documents you submit to us.
  • Game providers: Licensed game studios receive anonymised session data to deliver their games on the tk999.com platform.
  • Regulatory authorities: We may be required to share data with licensing bodies or law enforcement agencies where required by law.
  • Fraud prevention services: We share data with anti-fraud and anti-money-laundering services to protect the integrity of the platform.

No Third-Party Marketing

tk999.com will never share your personal data with third-party advertisers or marketing companies. Your contact details, gaming history, and financial information are used solely for the purposes described in this Privacy Policy.

05 Cookies & Tracking Technologies

tk999.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device when you visit tk999.com.

  • Essential cookies: Required for the platform to function. These cannot be disabled without breaking core features like login and session management.
  • Functional cookies: Remember your preferences such as language settings and display options.
  • Analytics cookies: Help us understand how players navigate tk999.com so we can improve the experience. Data collected is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain features of tk999.com. We do not use third-party advertising cookies or tracking pixels from social media platforms.

06 Data Security

tk999.com takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

  • All data transmitted between your device and tk999.com is encrypted using TLS (Transport Layer Security).
  • Passwords are stored using one-way hashing — tk999.com staff cannot see your password.
  • Access to personal data within tk999.com is restricted to staff who need it to perform their job functions.
  • Our systems are monitored around the clock for suspicious activity and potential security incidents.
  • Regular security audits and penetration testing are conducted on the tk999.com platform.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, tk999.com will notify affected players as soon as reasonably practicable and take immediate steps to contain and remediate the breach. We will also notify relevant regulatory authorities where required by our licensing obligations.

07 Data Retention

tk999.com retains your personal data for as long as your account is active and for a period after account closure as required by our legal and licensing obligations. Specifically:

  • Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money-laundering regulations.
  • Transaction records are retained for a minimum of 5 years for financial compliance purposes.
  • Customer support communications are retained for 2 years after the last interaction.
  • Analytics and usage data is retained in anonymised form for up to 3 years.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. You may request early deletion of your data in certain circumstances — see the Your Rights section below.

08 Your Rights

As a player at tk999.com, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

Right of Access

Request a copy of all personal data tk999.com holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold.

Right to Erasure

Request deletion of your personal data where there is no legal reason to retain it.

Right to Restriction

Ask us to limit how we process your data in certain circumstances.

Right to Portability

Receive your personal data in a structured, machine-readable format.

Right to Object

Object to processing of your data for marketing or profiling purposes.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.

09 Minors & Under-18 Protection

tk999.com does not knowingly collect personal data from anyone under the age of 18. Our platform is strictly for adults. If we discover that a player under 18 has registered an account, we will immediately close the account, delete all associated personal data, and return any deposits made.

If you believe a minor has registered at tk999.com, please contact our support team immediately at [email protected]. We take underage gambling and the protection of minors' data extremely seriously.

10 Changes to This Privacy Policy

tk999.com may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify registered players via email or an in-platform notification.

Your continued use of tk999.com after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk999.com handles your personal data, please get in touch with our dedicated privacy support team:

Privacy Contact

Email: [email protected]
Live Chat: Available 24/7 on the tk999.com platform
Response time: Within 30 days of receiving your request

How tk999.com Protects Your Data

Six plain-language commitments every Bangladesh player at tk999.com can count on when it comes to their personal data and privacy.

End-to-End Encryption

Every connection between your device and tk999.com is protected by TLS encryption. Your login details, payment information, and personal data are never transmitted in plain text.

No Data Selling

tk999.com will never sell, rent, or trade your personal data to third-party advertisers or marketing companies. Your information stays within the tk999.com ecosystem.

You Control Your Data

Access, correct, download, or delete your personal data at any time. tk999.com processes all data rights requests within 30 days — no runaround, no delays.

Minimal Data Collection

We only collect the data we genuinely need to operate your account and comply with our licensing obligations. No unnecessary data collection, ever.

Breach Notification

In the unlikely event of a data breach, tk999.com will notify affected players promptly and take immediate action to contain the incident and protect your information.

24/7 Privacy Support

Our support team is available around the clock to answer privacy questions, process data requests, and help you manage your personal information at tk999.com.

Privacy Policy FAQ

Quick answers to the privacy questions Bangladesh players ask most often about tk999.com.

tk999.com will only share your personal data with government or regulatory authorities where we are legally required to do so — for example, in response to a valid court order or as part of an anti-money-laundering investigation. We do not proactively share player data with any government body. Any such disclosure would be limited to the minimum data necessary to comply with the legal requirement.

Yes. You have the right to request a full copy of all personal data tk999.com holds about you. To make a Subject Access Request, contact our support team at [email protected] or via live chat. We will respond within 30 days with a complete summary of your data in a readable format. There is no charge for making a data access request.

When you close your tk999.com account, we are required by our gaming licence and anti-money-laundering regulations to retain certain data — including your identity information and transaction history — for a minimum of 5 years. After this retention period expires, your data is securely deleted or anonymised. You can request early deletion of data that is not subject to legal retention requirements by contacting our support team.

You can opt out of marketing communications from tk999.com at any time. Simply go to your account settings and update your communication preferences, or contact our support team and ask to be removed from our marketing list. Opting out will not affect your ability to use the platform or receive important account-related messages such as deposit confirmations and withdrawal notifications.

tk999.com stores your registered mobile wallet number (bKash, Nagad, or Rocket) in order to process deposits and withdrawals. This information is encrypted and stored securely. It is shared only with the relevant payment processor to complete your transaction and is never shared with any other third party. You can update your registered payment method by contacting our support team.
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18+ only. By registering you confirm you have read and accepted our Privacy Policy and Terms and Conditions.